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Episode 03

The Case of the Government Goof-Up

A pensioner vs a very persistent audit AI.

Fictional case

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Real-world policy

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Real-World Issue

  • Government AI and consequential individual decisions

    In the fictional case, a government AI system suspends a retiree's pension after detecting inconsistencies in her records. She cannot reach a human to correct the error, and the automated system concludes that human intervention is unnecessary. What happens when government AI makes a consequential decision about you—and gets it wrong? Federal agencies increasingly use AI and automated systems in government operations. Current federal policy already requires safeguards for certain high-impact uses of AI, including testing, risk assessment and ongoing monitoring. But a different question arises after an automated system affects an individual: What rights does that person have to know AI was involved, understand what happened, correct an error, obtain human review, and seek redress?

Policy

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Proposed Policy

Existing Policy

Policy Gap

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Current Status

Episode 03

The Case of the Government Goof-Up

4 Policy Entries